Terms of service
OVERVIEW
Welcome to punq. The terms “we”, “us” and “our” refer to punq. punq operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). punq is powered by Shopify, enabling us to deliver the Services to you.
The following terms and conditions, including any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights, including disclaimers and limitations of liability.
By accessing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not access or use the Services.
ARTICLE 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are of legal age in your country of residence and that you have given consent for any minor dependents to use the Services on devices you own or manage.
To use the Services, we may require certain information such as your email address, billing details, payment details, and shipping information. You represent and warrant that all information provided is accurate, current, and complete.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.
ARTICLE 2 – OUR PRODUCTS
We strive to display our products and services as accurately as possible. However, product colors and appearance may vary depending on your device and settings.
We do not guarantee that the appearance or quality of products will meet your expectations or match the display on your screen.
Product descriptions may be changed at any time without notice. We reserve the right to discontinue products and limit quantities per person, region, or jurisdiction.
ARTICLE 3 – ORDERS
By placing an order, you make an offer to purchase. punq reserves the right to accept or reject any order at its discretion.
An order is only accepted once confirmed by punq and after payment has been received and processed.
Please review your order carefully before submitting. Once accepted, cancellation requests may not be possible.
If an order is modified or cancelled, we will attempt to notify you via the contact details provided.
Returns and exchanges are handled in accordance with our refund policy.
You confirm that purchases are for personal or household use and not for resale or export.
Consumers within the EU have a statutory 14-day right of withdrawal.
ARTICLE 4 – PRICING AND BILLING
Prices, discounts, and promotions may change without notice. The price charged is the price at the time of purchase.
Unless stated otherwise, all prices include VAT. Shipping costs are calculated at checkout.
Prices may differ from those in physical stores or third-party retailers.
You agree to provide accurate and complete billing and account information and to update it when necessary.
You confirm that:
- Payment details are accurate
- You are authorized to use the payment method
- Charges will be honored by your provider
- You will pay all charges, including shipping and applicable taxes
ARTICLE 5 – SHIPPING AND DELIVERY
We are not liable for delays in shipping or delivery. Delivery times are estimates only and not guaranteed.
We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.
ARTICLE 6 – INTELLECTUAL PROPERTY
All content within the Services, including trademarks, text, images, graphics, videos, and design elements, is owned by punq or its licensors and protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Any reproduction, distribution, or use without prior written consent is prohibited.
All rights not expressly granted are reserved.
ARTICLE 7 – OPTIONAL TOOLS
We may provide access to third-party tools. These are offered “as is” without warranties or guarantees.
Use of such tools is entirely at your own risk. We are not liable for any damages arising from their use.
ARTICLE 8 – THIRD-PARTY LINKS
The Services may include links to third-party websites. We are not responsible for their content, accuracy, or practices.
Accessing such sites is at your own risk.
ARTICLE 9 – RELATIONSHIP WITH SHOPIFY
punq uses Shopify to provide the Services. All transactions are conducted directly with punq.
You agree that Shopify is not responsible for any aspect of transactions between you and punq, and you release Shopify from any related claims.
ARTICLE 10 – PRIVACY POLICY
All personal information is subject to our Privacy Policy. Certain data may also be subject to Shopify’s Privacy Policy.
By using the Services, you confirm that you have read and understood these policies.
ARTICLE 11 – FEEDBACK
Any feedback you provide grants us a worldwide, perpetual, royalty-free license to use, modify, and distribute it.
You confirm that you own the rights to your feedback and that it does not violate any laws or third-party rights.
ARTICLE 12 – ERRORS AND OMISSIONS
Occasionally, information may contain errors or inaccuracies. We reserve the right to correct these and to update or cancel orders if necessary.
ARTICLE 13 – PROHIBITED USE
You may only use the Services for lawful purposes. Prohibited uses include:
- Violating laws or regulations
- Infringing intellectual property rights
- Harassment or abuse
- Spreading false information
- Uploading malicious code
- Scraping or data harvesting
We reserve the right to suspend or terminate access if these Terms are violated.
ARTICLE 14 – TERMINATION
We may terminate access to the Services at any time without notice.
Certain provisions will survive termination, including intellectual property, liability limitations, and legal obligations.
ARTICLE 15 – DISCLAIMER OF WARRANTIES
The Services are provided “as is” and “as available” without warranties of any kind, express or implied.
We do not guarantee uninterrupted, secure, or error-free use.
ARTICLE 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, punq and its partners are not liable for any indirect, incidental, or consequential damages, including loss of profits, data, or savings.
ARTICLE 17 – INDEMNIFICATION
You agree to indemnify and hold harmless punq and its partners from any claims arising from your breach of these Terms or misuse of the Services.
ARTICLE 18 – SEVERABILITY
If any provision is deemed invalid, the remaining provisions remain in full force.
ARTICLE 19 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision does not constitute a waiver.
These Terms constitute the entire agreement between you and punq.
ARTICLE 20 – ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our consent.
We may assign our rights without notice.
ARTICLE 21 – GOVERNING LAW
These Terms are governed by the laws of the Netherlands.
Disputes will be submitted to the competent court in the Netherlands. EU consumers retain protections under their local laws.
ARTICLE 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
ARTICLE 23 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.
ARTICLE 24 – CONTACT INFORMATION
For questions about these Terms, contact us at:
Business details:
punq
Kesselhof 7
3826 KH Amersfoort
Netherlands
VAT number: NL003566507B71
Chamber of Commerce: 81467966