Refund policy
Returns
We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. Please note that return shipping costs are at your own expense unless otherwise agreed. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@getyourpunq.com.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at info@getyourpunq.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and resolve it for you as quickly as possible.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as:
- Custom or made-to-order products (including personalized items)
- Personal care goods (for example grooming products)
Please contact us if you have questions or concerns about your specific item.
Sale items and gift cards are non-returnable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-Day EU Cooling-Off Period
Notwithstanding the above, if your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As stated above, the item must be returned in the same condition in which you received it: unworn, unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds
Once we have received and inspected your return, we will notify you and let you know whether the refund has been approved.
If approved, you will be automatically refunded within 14 days via your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@getyourpunq.com.