Cancellation and Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same new condition that you received it, unworn or unused, with tags, and in its original packaging. Please note, return costs are at your own expense unless otherwise agreed, and you’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@getyourpunq.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless otherwise agreed. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@getyourpunq.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
The right of withdrawal does not apply to products manufactured according to consumer specifications or clearly intended for a specific person.

This includes:

• Engraved dog tags
• Personalized dog treat jars
• Products with names, phone numbers, or other personal customizations
• Other custom-made products specially manufactured for you

These products cannot be returned or cancelled once production has started, unless there is a manufacturing defect or an incorrect product was delivered.

Additionally, care products, gift cards, and other products that are not suitable for return for hygienic reasons cannot be returned.

Sale items can only be returned if legally required.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period within the European Union
For orders delivered within the European Union, a statutory cooling-off period of 14 days applies. This period begins on the day you, or a third party designated by you, receives the last item of the order.

Within this period, you have the right to withdraw from your order without giving any reason, unless there is a legal exception, such as personalized or custom-made products.

To exercise your right of withdrawal, you can contact us at info@getyourpunq.com.

After withdrawal, you must return the product to us without undue delay, and in any event no later than 14 days after your notification.

The costs for return shipment are the responsibility of the customer, unless otherwise agreed or legally stipulated.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@getyourpunq.com.

Easily request your return/cancellation by filling out the form below.